Prompt, responsive and informative. Apologetic when a minor error had been made by a Customer Service agent.

Good service

I've not really used the customer service, apart from when I set it up, and it was all good.

Easy to set up and manage online

Excellent they did what they said on the tin.

Opening an account was quick and straightforward. This bank clearly has a good understanding of charities and churches compared to some other banks. Communication was clear.

It has been first class

It's ok.

Fine, not really needed any service yet

easy to set up the account

Great service, the staff were very helpful in assisting me to set up the account.